As someone said, not too long ago, “if you cannot measure it, you cannot manage it”. We are talking about training, the goals of your training program and.

Microsoft Outlook Der Ordner Kann Nicht Angezeigt Werden. Total Success have been running successful since 1995. This one-day course is essential if you have just been to a training or coaching role or you wish to. It is full of practical that include: • • • • • • • • • This course will also benefit those who have become and wish to know the fundamentals of focusing on and. Training the Trainer: Develop your Aims and Objectives There is a saying: “ If you don’t know where you’re going, you won’t get there; but if, by chance, you do get there – you won’t know you’re there“. In order to avoid this being true of either the trainer or the trainees in a training session, a clear, realistic and measurable OBJECTIVE must be stated by the trainer.

This is the most important step in preparing a training session as you need to be able to answer the following questions before you start writing your training session. “What do I want the delegates to do as a result of this training session?” “What do I want to accomplish by giving this course?” “What outcomes do I require the trainees to achieve once the training has ended?” An objective is a statement of the goal to be achieved by the trainees by the end of a training session, in terms of recall and understanding. Objectives can be useful in several ways: • to assist in planning a presentation or training session • to help the trainer eliminate irrelevant information • to focus the attention of the trainees • to ensure that both the trainer and trainee know where they are going • to test the recall and understanding of the trainees.

It is essential that you determine your training aims and objectives at the onset. Too often, trainers concentrate on “What am I going to say?” Alternatively, you need to concentrate on “Why am I giving this training session?” The rest of your training will be designed to support this answer. How to write realistic aims and objectives for your training session No matter which format you choose, your aims and objectives must be attainable and measurable. It is essential that the results you expect to achieve are realistic.

If not, failure is guaranteed. At the same time, you must be able to measure your results. If not, how will you know if you succeeded in your message? Sample aims and objectives • To teach the understanding of current discrimination laws, and to train staff on the implications relating to recruitment, appraisals, benefits, pensions and retirement.

• To train senior management to use Microsoft Outlook to manage day-to-day priorities, and how it can be adapted to co-ordinate their departmental strategies • To train staff on customer care strategies and to ensure that they understand how customer care needs are to be implemented as part of the organisation’s ‘Treating Customers Fairly’ initiative. Rules for writing objectives An objective should be phrased in a positive way, and should outline the outcomes of the training. It should begin with, “At the end of the session you (i.e.

The trainees) will be able to”, or” after this session you will be able to.” It should also indicate the standards that the trainees must be able to attain, to determine the success of the training: “ so that we will be able to use this with every customer enquiry.” or, “.by using this we’ll be able to cut waiting times down by half the current level”. The objective should then continue to state the following: • The Performance • The Standard • The Consolidation 1. The PERFORMANCE or behaviour of the trainee when demonstrating their improved ability and understanding. The more measurable your statement of performance, the more focused the session. Sample performance statements: “The new software will enable you to programme the computer in half the current time” “Once you’ve learned the new programme you’ll achieve 95% accuracy on the data input” Measurable performance words List Construct Know Write Describe Understand Identify Explain Enjoy State Demonstrate Appreciate Prepare Achieve Define Grasp the meaning of 2. The STANDARD to which the performance must comply, e.g.